Privacy notice

Who is responsible for your information?

EasyIX Networks Limited is responsible for the personal information collected through this website.

Registered office: L S C House, Murray Road, Orpington, United Kingdom, BR5 3QY.

For privacy enquiries, email [email protected].

What we collect and why

If you send a general enquiry, we use the information you provide to respond and keep a record of the conversation. Our lawful basis is our legitimate interest in handling enquiries and communicating with people who contact us. You can object to this use.

Our hosting provider may process technical information such as IP addresses, request times, requested pages and browser information in server logs. This helps protect and operate the website; the lawful basis is our legitimate interest in maintaining a secure, reliable site.

Website search runs on this server over published website content and live locations. Your search term is included in the page address and may appear in server request logs. It is not sent to an external search provider by this application.

Contact form and service providers

The contact form collects your name, email address, optional organisation, subject and message so we can respond to your enquiry. It does not create member accounts or submit service orders. Enquiries are delivered to our mailbox through our email provider. Our hosting and email providers process information where needed to operate the website and respond to correspondence. We do not sell personal information.

The separate portal may have its own account, service and privacy information. Follow the notices presented there; this public website does not describe the portal’s data processing.

When contact form sending is enabled, Cloudflare Turnstile processes device and browser information for an anti-abuse check. Our server validates its security token. The form also uses an essential session cookie and a temporary rate-limit record containing a hashed network address. Rate-limit entries expire after 15 minutes and are removed on subsequent attempts. Contact messages are delivered by email rather than saved in the website content store.

International processing

Our service providers may process information outside the UK. Where restricted transfers occur, we must ensure appropriate safeguards, such as applicable adequacy arrangements or approved contractual safeguards. Contact us for details of the providers and safeguards applying to your information.

How long we keep information

General enquiries are kept for up to 12 months after the last relevant contact unless a longer period is necessary to resolve a dispute or meet a legal obligation. Deleted information may remain in protected backups until those backups expire.

Technical logs are kept only as long as needed for operational security. Hosting and email retention settings must be aligned with this notice.

Your rights

Depending on the circumstances, you can ask to access, correct, erase or restrict use of your personal information, object to processing, and request portability. Where we rely on consent, you can withdraw it without affecting earlier lawful use. You can contact us to exercise these rights. We may need to verify your identity.

You can complain to the Information Commissioner’s Office. We would welcome the opportunity to address your concerns first.

Other information

We do not use the website to make solely automated decisions that produce legal or similarly significant effects. Emailing us is voluntary; we use the information you choose to provide to handle your correspondence. External websites linked from this site have their own privacy practices.

Changes

We will update this notice if our use of information changes. Any additional processing for exchange participants or network service users will be explained separately before those services launch.